When can I arrive at and depart from the hotel?

Arrival time starts at 3:00 p.m., and departures are before 12:00 p.m. If you need to arrive a little earlier, or leave a little later, please contact Reservations or the Reception Desk. Outside these hours we recommend extending your reservation until the day before or after, notifying Reservations or the Reception Desk of your arrival time.

Can I store my luggage before or after check-in or check-out?

Yes, you can leave your luggage in storage.

Until what time is my reservation guaranteed?

If you do not guarantee your reservation with a credit card, reservations are held until 6:00 p.m. on your arrival day.

What is the policy regarding children?

Children stay free as long as they share beds normally provided in the rooms booked. If you want an extra bed, or a crib, you must contact Reservations or the Reception Desk. Guests up to age 11 are considered children. Guests 12 years and up are considered adults. For breakfast there is a reduced price for children.

The room offered for 3 people only indicates 1 king-size bed. Is an extra bed included for the 3rd person?

If you indicated 3 people during the reservation process, you will have an extra bed, included in the rate, regardless of room type. It is imperative that you indicate that there will be 3 people in your group.

Is it a convenient hotel if I use a wheelchair?

The hotel's facilities are wheelchair-accessible. We also have adapted rooms, always subject to availability.

I am driving to Madrid. Do you have parking?

The hotel has parking. Reservations are not necessary. It is located in a closed area  monitored by security personnel inside the El Corte Inglés parking garage. Parking is for a fee, but with a special rate for hotel guests. The hotel frequently has special offers featuring free parking.

Access to the parking garage through the interior plaza at Calle Princesa 40.

Is the hotel within the Special Protection Low-Emissions Zone?

The hotel is located outside the city's restricted low-emissions zone, and one can access it without having to pass through it.

We are traveling with an 8-year-old child. Can he use the pool?

The hotel gym and indoor pool are managed by Holiday Gym. Access is only for gym members and hotel guests, for whom it is free. The pool is for athletic use, opened up to unstructured use between classes. Access to the gym and pool is reserved for those ages 16 and up. As an exception, it may be used by those ages 7-15 if they are accompanied by an adult.

Is the pool big?

The gym pool is for athletic use. It can be used freely between classes. It measures 12 meters x 4 meters, and is 1.5 meters deep.